By Philip Burgess | UX Research Leader and AI Strategist When I first dove into the world of designing user experiences, I quickly realized it’s more than just making things look pretty. It’s about crafting meaningful interactions that resonate with users and drive real business outcomes. Whether you’re leading a team or shaping strategy, mastering the fundamentals is essential to building scalable, effective UX research practices that empower data-driven decisions. Let’s explore the core...

In the fast-paced world of digital products, understanding your users is not just helpful - it’s essential. I’ve seen firsthand how the right tools can transform UX research from a guessing game into a strategic powerhouse. When you have the right resources, you can uncover deep insights, validate assumptions, and ultimately design experiences that resonate. But with so many options out there, which tools truly stand out? Let’s explore some of the best UX research tools that can elevate your...

The only constant in the world of UX is change. As we look ahead to 2025, several key trends are emerging that will shape the future of UX research. In this post, we'll explore the most significant of these trends and what they mean for UX professionals. Embracing Change in UX Research Change is inevitable in the world of user experience. As we move forward, it's essential to stay informed about the trends that will impact our work. Understanding these trends can help us adapt and thrive in...