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How to Serve First: Putting Your UX Researchers’ Needs Before Your Own
By Philip Burgess - UX Research Leader Leadership isn’t about being in charge. It’s about taking care of those in your charge. In UX research, this means shifting from directing to empowering—serving first, so your team can thrive. Why “Serve First” Matters in UX Research UX researchers are the heartbeat of user-centered design. They navigate ambiguity, advocate for users, and translate insights into impact. But too often, they’re asked to deliver without being supported.
Philip Burgess
2 min read
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