PHILIP BURGESS

By Philip Burgess | UX Research Leader When I first started working in UX research, I quickly realized how time-consuming it could be to gather and analyze user data. Sorting through surveys, interviews, and usability tests often felt overwhelming. Then I began exploring how artificial intelligence (AI) could help me work smarter, not harder. Over time, I discovered practical ways to use AI tools that improved my research process and delivered clearer insights faster. If you

By Philip Burgess | UX Research Leader When I first started using ChatGPT in my UX research projects, I was curious but cautious. Could an AI really help me understand users better? Over time, I discovered practical ways to use ChatGPT that saved me time, sparked new ideas, and improved the quality of my research. If you are a UX researcher looking to enhance your process, this post shares my experience and tips on how to use ChatGPT effectively. ChatGPT conversation on UX re