PHILIP BURGESS

By Philip Burgess | UX Research Leader When I first started writing UX research case studies, I thought the story was simple: show the problem, explain the research, and present the solution. But over time, I realized many case studies miss a crucial part — demonstrating the real impact of the research. This gap often leaves readers wondering if the research made any difference at all. In this post, I want to share what I’ve learned about why most UX research case studies fai