PHILIP BURGESS

UX Research Didn’t Lose Influence — It Lost Its Seat at the Decision Table There’s a quiet myth circulating in UX right now: “UX research used to be influential, but leadership stopped caring.” That’s comforting — and wrong. UX research didn’t lose influence. It lost proximity to decisions . And those are not the same thing. Influence Doesn’t Come From Insights It Comes From Timing Most UX research teams are producing better  work than ever: Cleaner synthesis Sharper insight