PHILIP BURGESS

By Philip Burgess | UX Research Leader Starting a ResearchOps function can feel overwhelming. When I first faced this challenge, I didn’t have a clear roadmap. I knew research was crucial for product success, but organizing it efficiently was a puzzle. Over time, I learned that building ResearchOps is about creating a system that supports research activities, making them smoother and more impactful. If you’re ready to build your ResearchOps function from scratch, I’ll share p

By Philip Burgess - UX Research Leader As UX research teams scale, one of the biggest challenges they face is consistency . Different researchers may use different approaches, tools, or reporting styles, which can lead to confusion, duplication, and uneven quality. This is where research playbooks  come in. A well-crafted playbook provides templates, checklists, and guidelines  that empower teams to run research efficiently, consistently, and with confidence. What is a Resear

By Philip Burgess | UX Research Leader Research projects often face challenges in maintaining consistency, saving time, and ensuring quality across multiple studies. One effective way to overcome these hurdles is by using standardized templates. These templates provide a clear framework that researchers can follow, reducing errors and speeding up the entire process. This post explores how standardized templates can help scale research efforts while improving efficiency and cl