PHILIP BURGESS

By Philip Burgess | UX Research Leader When I first stepped into a leadership role, I believed that being a good leader meant having all the answers and making quick decisions. I focused on tasks, goals, and results, thinking that was enough to inspire my team. But I quickly learned that leadership is much more than that. It starts with something deeply personal: managing your own emotions. Emotional regulation is the foundation of servant leadership. Without it, you can’t tr