PHILIP BURGESS

By Philip Burgess | UX Research Leader When users struggle with a product or service, the signs often show up in their mistakes. One of the clearest ways to spot these issues is by measuring the error rate . This simple metric can uncover major usability problems that might otherwise go unnoticed. Understanding and tracking error rate helps designers and developers create smoother, more intuitive experiences. What Is Error Rate and Why It Matters Error rate measures how often