PHILIP BURGESS

By Philip Burgess | UX Research Leader User experience (UX) research aims to create products that fit users’ needs and environments. One key to achieving this is understanding the context of use —the conditions and situations in which users interact with a product. Without this insight, designs risk missing the mark, leading to frustration or abandonment. This post explores the main methods UX researchers use to uncover context of use, why they matter, and how they shape bett