PHILIP BURGESS

By Philip Burgess | UX Research Leader User experience (UX) research case studies are vital tools for showcasing how research informs design decisions and improves products. Yet, many struggle to present their findings clearly and effectively. This post breaks down the essential elements of a UX research case study and offers a practical example to guide your own work. A UX researcher reviewing user feedback data on a laptop What a UX Research Case Study Should Include A well

By Philip Burgess - UX Research Leader For non-profits, every dollar and every hour of staff time matters. Unlike corporations that measure ROI (return on investment) through revenue growth and market share, non-profits focus on impact, efficiency, and mission outcomes . Yet UX research—often seen as “nice to have”—can deliver significant ROI by helping organizations better serve their communities, donors, and volunteers. Here’s how non-profits can quantify the ROI of UX rese