PHILIP BURGESS

By Philip Burgess | UX Research Leader Getting new users to complete onboarding is a challenge many digital products face. When users drop off early, it means lost opportunities and wasted resources. UX research offers a clear path to understanding why users struggle and how to fix those issues. This post explores how UX research helped improve onboarding completion rates by uncovering user pain points and guiding design improvements. User engaging with onboarding screen on a