PHILIP BURGESS

By Philip Burgess - UX Research Leader As a UX research leader, your role isn’t only to nurture talent—it also includes holding your team accountable  when standards aren’t met. Disciplining researchers can feel uncomfortable, especially in a field centered on empathy and collaboration. However, addressing performance or behavioral issues with fairness and transparency is critical for maintaining a strong research culture. 1. The Importance of Accountability in Research UX re