PHILIP BURGESS

By Philip Burgess | UX Research Leader Starting a ResearchOps function can feel overwhelming. When I first faced this challenge, I didn’t have a clear roadmap. I knew research was crucial for product success, but organizing it efficiently was a puzzle. Over time, I learned that building ResearchOps is about creating a system that supports research activities, making them smoother and more impactful. If you’re ready to build your ResearchOps function from scratch, I’ll share p

By Philip Burgess | UX Research Leader User experience (UX) research is essential for creating products that truly meet user needs. Yet, many teams struggle with managing the growing complexity of research activities. This is where ResearchOps comes in. It helps UX teams organize, support, and scale their research efforts effectively. This guide explains what ResearchOps is, why it matters, and how UX teams can benefit from it. Researcher arranging UX study materials on a des