PHILIP BURGESS

By Philip Burgess - UX Research Leader   Leadership isn’t about being in charge. It’s about taking care of those in your charge.  In UX research, this means shifting from directing to empowering—serving first, so your team can thrive. Why “Serve First” Matters in UX Research UX researchers are the heartbeat of user-centered design. They navigate ambiguity, advocate for users, and translate insights into impact. But too often, they’re asked to deliver without being supported.

By Philip Burgess - UX Research Leader In the fast-paced world of product development, UX Research Leaders often feel the pressure to move quickly, deliver insights, and prove value. But the strongest leaders know that their role isn’t about controlling every detail—it’s about empowering their team to thrive. This is where servant leadership  becomes not only relevant but transformative. Understanding Servant Leadership Servant leadership flips the traditional leadership mode