PHILIP BURGESS

User experience (UX) research aims to create products that are easy and satisfying to use. One key measure in this process is the Task Success Rate (TSR) . It tells us how well users can complete specific tasks when interacting with a product or service. Understanding TSR helps designers and researchers identify usability issues and improve the overall user experience. Task success rate What Is Task Success Rate in UX Research? Task Success Rate is a metric used to evaluate t

By Philip Burgess | UX Research Leader User experience (UX) testing aims to understand how real users interact with a product and identify areas for improvement. Among the many metrics available, task success rate stands out as one of the most direct and reliable indicators of usability. It measures whether users can complete a specific task within a product, reflecting how intuitive and effective the design truly is. This post explores why task success rate matters, how to