PHILIP BURGESS

By Philip Burgess | UX Research Leader User experience (UX) plays a crucial role in the success of any product or service. Measuring UX effectively helps teams understand how users perceive their offerings and identify areas for improvement. The UMUX-Lite (Usability Metric for User Experience - Lite) is a concise and reliable tool designed to benchmark user experience quickly and efficiently. This post explores the UMUX-Lite benchmarking template, explaining its purpose, stru

By Philip Burgess | UX Research Leader User experience plays a crucial role in the success of any product or service. Measuring this experience accurately helps teams improve usability and customer satisfaction. One tool that has gained attention for its simplicity and effectiveness is UMUX-Lite. This post explains what UMUX-Lite is, why it works well for quick usability assessments, and how to score it correctly to get meaningful insights. Person completing UMUX-Lite survey