PHILIP BURGESS

Usability plays a crucial role in user experience (UX) research. It directly impacts how easily and effectively users can interact with a product or service. When usability is strong, users feel confident, satisfied, and more likely to return. Poor usability, on the other hand, leads to frustration, errors, and abandonment. This post explores what usability means in UX research, highlights its key principles, and offers practical advice to improve it. Understanding Usability

When designing a product or interface, identifying usability problems early can save time and resources. One effective method to find these issues is heuristic evaluation. This technique involves experts reviewing a product against established usability principles to spot problems that might confuse or frustrate users. Understanding heuristic evaluations helps teams improve user experience before launching or updating a product. Expert conducting heuristic evaluation on a web

By Philip Burgess | UX Research Leader Heuristic evaluation is a practical method to identify usability problems in user interfaces. It helps teams improve design by systematically checking how well a product follows established usability principles. Using a clear template for heuristic evaluation makes the process more efficient and consistent. This post explains how to create and use a heuristic evaluation template, with examples and tips to get the most from your usability

By Philip Burgess | UX Research Leader User experience (UX) plays a crucial role in the success of any digital product. One effective method to improve UX is heuristic evaluation. This technique helps identify usability problems early, saving time and resources while enhancing user satisfaction. This post explains what heuristic evaluation is, how to conduct it, and shares best practices to get the most from this approach. A UX researcher performing heuristic evaluation on a