PHILIP BURGESS

By Philip Burgess | UX Research Leader Usability testing is essential for creating products that truly meet user needs. Choosing between moderated and unmoderated testing methods can shape the quality of insights you gather. Each approach has strengths and pitfalls that affect how well you understand user behavior and preferences. This post breaks down the key dos and don'ts for both moderated and unmoderated usability testing to help you get meaningful results. User particip