PHILIP BURGESS

By Philip Burgess | UX Research Leader User experience (UX) research teams often face the challenge of managing a wide range of research prompts, questions, and tasks. Without a clear system, valuable insights can get lost, and the research process may become inefficient. A prompt library template helps organize and standardize research prompts, making it easier for teams to plan, execute, and analyze studies. This article explains how UX research teams can build and use a pr

By Philip Burgess | UX Research Leader User experience (UX) research is the foundation of creating products that truly meet user needs. Without a clear structure, UX research can become chaotic, leading to missed insights and wasted effort. Using well-designed templates helps organize the process, ensures consistency, and captures valuable data effectively. This post outlines the essential UX research templates you need to conduct a full-scale UX study, from planning to analy

By Philip Burgess | UX Research Leader Heuristic evaluation is a practical method to identify usability problems in user interfaces. It helps teams improve design by systematically checking how well a product follows established usability principles. Using a clear template for heuristic evaluation makes the process more efficient and consistent. This post explains how to create and use a heuristic evaluation template, with examples and tips to get the most from your usability