PHILIP BURGESS

Balancing user experience metrics often feels like walking a tightrope. I’ve faced this challenge many times, trying to improve one aspect of a product only to see another suffer. Speed, quality, and satisfaction are key metrics that often pull in different directions. When they conflict, it’s tempting to pick one and ignore the rest, but that rarely leads to the best outcome. Instead, understanding how to navigate these trade-offs can help create a more balanced and effectiv