PHILIP BURGESS

By Philip Burgess | UX Research Leader When I first started working on user experience design, I quickly realized how challenging it can be to identify where users struggle with a product. One method that helped me uncover these pain points was the cognitive walkthrough. To make this process easier and more consistent, I developed a cognitive walkthrough worksheet template . This tool has since become a staple in my usability testing toolkit, and I want to share how it can he