A UX Governance Checklist Template for Enterprise Teams

Philip Burgess
Jan 9
3 min read

User experience (UX) plays a critical role in the success of enterprise products and services. Yet, managing UX across large teams and complex projects can be challenging. Without clear governance, inconsistencies arise, slowing down development and weakening the user experience. A UX governance checklist helps teams maintain quality, align goals, and deliver seamless experiences at scale.

This post provides a practical UX governance checklist template tailored for enterprise teams. It breaks down key areas to focus on, with examples and tips to guide your governance efforts.

Eye-level view of a digital dashboard showing UX metrics and design guidelines — UX Governance Checklist

UX Governance: Define Clear UX Roles and Responsibilities

In large teams, confusion over who owns what can cause delays and duplicated work. Start by defining roles clearly:

UX Leadership: Responsible for setting UX vision and governance policies.
UX Designers: Create and maintain design assets, follow guidelines.
Product Managers: Ensure UX aligns with business goals.
Developers: Implement designs and provide feedback on feasibility.
QA Teams: Test UX compliance and report issues.

Assigning ownership for each part of the UX process helps keep accountability clear. For example, designate a UX lead to approve all design changes before release.

Establish and Maintain UX Standards

Consistency is key in enterprise UX. Create a shared design system or style guide that covers:

Typography and color palettes
UI components and patterns
Interaction behaviors and animations
Accessibility standards

Keep these resources up to date and accessible to everyone. Use tools like Figma libraries or Storybook to centralize components. Regularly review the standards to incorporate new best practices or feedback.

Implement UX Review and Approval Processes

Governance requires checkpoints to catch issues early. Set up regular UX reviews involving cross-functional stakeholders. These reviews should:

Evaluate designs against standards
Check alignment with user needs and business goals
Identify potential usability problems

For example, hold bi-weekly design critiques where designers present work and receive feedback. Use checklists during reviews to ensure all criteria are met before moving forward.

Track UX Metrics and User Feedback

Data-driven governance improves decision-making. Define key UX metrics to monitor, such as:

Task success rates
User error rates
Time on task
Customer satisfaction scores

Collect user feedback through surveys, usability tests, and support tickets. Analyze this data regularly to identify trends and areas needing improvement. Share findings with the team to inform design updates.

Foster Collaboration and Communication

UX governance thrives on open communication. Encourage collaboration between designers, developers, product owners, and other stakeholders by:

Using shared project management tools
Holding regular cross-team meetings
Documenting decisions and changes clearly

For example, maintain a UX governance wiki where policies, standards, and meeting notes are stored. This transparency helps everyone stay aligned and reduces misunderstandings.

Close-up view of a checklist on a clipboard with UX governance tasks — Dashboard view of governance

Plan for Continuous Improvement

UX governance is not a one-time setup. It requires ongoing effort to adapt and improve. Schedule periodic audits of your UX processes and standards. Ask questions like: