PHILIP BURGESS

By Philip Burgess – UX Research Leader Task-based scenarios are the backbone of usability testing. They simulate real-world goals users want to accomplish, helping researchers observe behavior, uncover friction, and validate design decisions. But writing them well is harder than it looks. Too vague, and users flounder. Too prescriptive, and you bias the outcome. The sweet spot? Realistic, goal-driven prompts that let users show you how they think. Here’s how to write UX resea