PHILIP BURGESS

By Philip Burgess | UX Research Leader When I first encountered the idea of servant leadership, I was skeptical. Leadership, in my mind, was about authority, decision-making, and driving results. The notion of leading by serving others felt counterintuitive. Yet, over time, I discovered that this quiet discipline holds a powerful key to building trust, fostering growth, and creating lasting impact. What Servant Leadership Really Means Servant leadership flips the traditional