The Quiet Discipline of Servant Leadership

By Philip Burgess | UX Research Leader

When I first encountered the idea of servant leadership, I was skeptical. Leadership, in my mind, was about authority, decision-making, and driving results. The notion of leading by serving others felt counterintuitive. Yet, over time, I discovered that this quiet discipline holds a powerful key to building trust, fostering growth, and creating lasting impact.

What Servant Leadership Really Means

Servant leadership flips the traditional leadership model. Instead of focusing on personal power or status, it centers on the growth and well-being of the people you lead. The leader’s role is to support, listen, and empower others to reach their full potential.

This approach requires humility and patience. It’s not about quick wins or flashy achievements. Instead, it’s about consistent, often unseen efforts that build strong foundations. I learned this firsthand when I took on a leadership role in a community project. Rather than directing every move, I focused on understanding the needs of each team member and removing obstacles from their path. The results surprised me: the team became more motivated, creative, and committed.

A leader attentively listening to team members in a relaxed setting

The Core Practices of Servant Leadership

To practice servant leadership effectively, I found that certain habits make a big difference:

• Active Listening

Truly hearing what others say, without interrupting or planning your response. This builds trust and shows respect.

• Empathy

Understanding feelings and perspectives helps address concerns and motivates people authentically.

• Stewardship

Taking responsibility for the team’s resources and well-being, not just outcomes.

• Commitment to Growth

Investing time and energy in developing others’ skills and confidence.

• Building Community

Encouraging collaboration and a sense of belonging strengthens the group’s resilience.

When I applied these principles in my work, I noticed a shift. People felt valued and safe to share ideas. Challenges became opportunities for learning rather than blame. This environment sparked innovation and loyalty.

Overcoming Challenges in Servant Leadership

Adopting this style is not without its challenges. It requires resisting the urge to control and instead trusting others. Early on, I struggled with letting go of decisions and outcomes. I worried that without my direct input, things would fall apart.

One example stands out. During a project, I stepped back to let a team member lead a critical task. At first, I felt anxious and tempted to intervene. But I reminded myself that my role was to support, not take over. The team member succeeded, gaining confidence and respect from others. This experience taught me that servant leadership builds stronger leaders within the team.

Another challenge is that servant leadership often goes unnoticed. It’s quiet work, without immediate recognition. But the long-term benefits—strong relationships, high morale, and sustainable success—are worth the patience.

Practical Steps to Start Serving as a Leader

If you want to embrace servant leadership, here are some practical steps to begin:

• Ask Questions

Instead of giving orders, ask what people need to succeed.

• Create Safe Spaces

Encourage open communication without fear of judgment.

• Offer Support

Help remove barriers and provide resources.

• Recognize Efforts

Celebrate progress and contributions, no matter how small.

• Reflect Regularly

Take time to assess your leadership style and its impact.

These actions don’t require grand gestures. Small, consistent efforts build trust and respect over time.

A notebook open to notes about leadership and service

Why Servant Leadership Matters Today

In a world where leadership often feels rushed and transactional, servant leadership offers a refreshing alternative. It nurtures deeper connections and creates environments where people thrive. From my experience, teams led with this mindset show greater resilience and adaptability.

This approach also aligns with values many of us hold dear: kindness, respect, and shared success. It reminds us that leadership is not about being in charge but about caring for those we lead.

If you’re ready to try a different way of leading, start small. Listen more. Support quietly. Watch how your team grows stronger and more engaged. The quiet discipline of servant leadership might just change how you see leadership—and yourself.