PHILIP BURGESS

By Philip Burgess | UX Research Leader User experience (UX) research shapes how people interact with products and services. A great UX researcher uncovers real user needs and behaviors, guiding design decisions that improve usability and satisfaction. But what qualities set the best UX researchers apart? This post explores the skills, mindset, and approaches that make a UX researcher truly effective. A UX researcher reviewing user feedback notes on a whiteboard Strong Curiosi

By Philip Burgess – UX Research Leader In two decades of UX research, I’ve used every method in the book—interviews, usability testing, surveys, field studies, analytics reviews, card sorts, and more. I’ve worked with cutting-edge tools, followed detailed frameworks, and built structured processes to ensure quality. But here’s the truth: process doesn’t matter if you don’t put people first. I’ve seen brilliant research fall flat because the team didn’t trust the researcher. I