PHILIP BURGESS

By Philip Burgess - UX Research Leader “The art of leadership is not giving answers, but asking the right questions.”    In UX research, autonomy isn’t a luxury—it’s a necessity. When leaders shift from issuing directives to posing thoughtful questions, they unlock deeper insight, stronger ownership, and scalable impact. Why Autonomy Matters in UX Research UX researchers thrive when they’re trusted to explore, adapt, and innovate. Autonomy fuels: Methodological rigor : Resear

By Philip Burgess - UX Research Leader In the high-stakes world of research-driven organizations—where data guides decisions and insights shape strategy—trust isn’t just a nice-to-have. It’s the currency of collaboration, innovation, and long-term impact. And one leadership philosophy consistently earns that trust: servant leadership . What Is Servant Leadership? Servant leadership flips the traditional hierarchy. Instead of commanding from the top, servant leaders empower f

By Philip Burgess - UX Research Leader In the fast-paced world of product development, UX Research Leaders often feel the pressure to move quickly, deliver insights, and prove value. But the strongest leaders know that their role isn’t about controlling every detail—it’s about empowering their team to thrive. This is where servant leadership  becomes not only relevant but transformative. Understanding Servant Leadership Servant leadership flips the traditional leadership mode