PHILIP BURGESS

By Philip Burgess | UX Research Leader Understanding how users interact with a product is essential for creating intuitive and effective designs. Moderated usability testing offers a direct way to observe users, gather feedback, and uncover issues that might otherwise remain hidden. This method involves a facilitator guiding participants through tasks while observing their behavior and reactions in real time. The insights gained can lead to meaningful improvements that enhanc

By Philip Burgess | UX Research Leader Usability testing is essential for creating products that truly meet user needs. Choosing between moderated and unmoderated testing methods can shape the quality of insights you gather. Each approach has strengths and pitfalls that affect how well you understand user behavior and preferences. This post breaks down the key dos and don'ts for both moderated and unmoderated usability testing to help you get meaningful results. User particip

By Philip Burgess | UX Research Leader Usability testing reveals how real users interact with a product, highlighting areas that need improvement. Choosing between moderated and unmoderated testing depends on your goals, resources, and timeline. Both methods offer unique advantages and challenges. Understanding best practices for each can help you gather meaningful insights that improve user experience. User participating in a moderated usability test session Understanding Mo