PHILIP BURGESS

By Philip Burgess - UX Research Leader In today’s fast-moving digital world, UX research isn’t just about running studies and collecting data—it’s about building systems that help organizations make better, evidence-based decisions. For leaders managing large UX research teams, the role expands beyond methods and deliverables. It’s about vision, alignment, and people development . The Role of a UX Research Leader At scale, leadership becomes less about conducting studies your

By Philip Burgess - UX Research Leader Excellence in UX Research isn’t just about delivering insights. It’s about raising the craft, influencing decisions, and creating a culture where user understanding is a non-negotiable part of how organizations operate. After 20+ years leading research teams, I’ve seen the difference between excellence and mediocrity at every level—individual, leadership, and organizational. And the impact is profound. Excellence at the Researcher Level

By Philip Burgess - UX Research Leader As UX research teams grow, leaders face an important challenge: how do you measure and demonstrate the value of research without reducing people to vanity metrics?  Tracking researcher performance and team outcomes helps align research with business goals, ensures career growth for researchers, and makes a strong case for continued investment in UX research. Here’s a breakdown of what to track, how to track it, and best practices for doi