PHILIP BURGESS

By Philip Burgess - UX Research Leader As UX Research Leaders, we don’t just manage projects—we manage people. And sometimes, the conversations we have with our researchers are charged with emotion. Whether it’s frustration over a stalled project, anxiety about career growth, or personal stress spilling into work, these moments require us to lean into servant leadership. Servant leadership isn’t about control; it’s about care, empathy, and creating a space where people feel h