PHILIP BURGESS

By Philip Burgess | UX Research Leader Cognitive modeling helps us understand how people interact with systems, tools, and interfaces. One of the most effective methods to analyze and predict user behavior is the KLM-GOMS model. This approach breaks down tasks into basic actions and estimates the time needed to complete them. If you want to improve user experience or design more efficient interfaces, understanding KLM-GOMS is essential. KLM-GOMS model applied to user interfac

By Philip Burgess | UX Research Leader Understanding how users interact with products is essential for creating effective and intuitive designs. Task analysis and modeling methods offer UX researchers a structured way to break down user activities, identify pain points, and design solutions that fit real user needs. This post explores key task analysis techniques and modeling methods used in UX research, providing practical insights and examples to help you apply them effecti