PHILIP BURGESS

By Philip Burgess | UX Research Leader Unmoderated usability testing has become a powerful tool for product teams aiming to understand how real users interact with their products. Unlike traditional moderated sessions, this approach allows users to complete tasks independently, providing authentic insights into user behavior. This post explores how unmoderated usability testing can improve product development by offering practical benefits, real-world examples, and tips for e

By Philip Burgess | UX Research Leader Usability testing is essential for creating products that truly meet user needs. Choosing between moderated and unmoderated testing methods can shape the quality of insights you gather. Each approach has strengths and pitfalls that affect how well you understand user behavior and preferences. This post breaks down the key dos and don'ts for both moderated and unmoderated usability testing to help you get meaningful results. User particip

By Philip Burgess | UX Research Leader Usability testing reveals how real users interact with a product, highlighting areas that need improvement. Choosing between moderated and unmoderated testing depends on your goals, resources, and timeline. Both methods offer unique advantages and challenges. Understanding best practices for each can help you gather meaningful insights that improve user experience. User participating in a moderated usability test session Understanding Mo