PHILIP BURGESS

By Philip Burgess - UX Research Leader Layoffs are among the most difficult challenges any leader will face—especially in a field like UX research, where trust, empathy, and human connection are the cornerstones of the discipline. When researchers are impacted, leaders must balance organizational realities with care for their people. Leading well during these moments can define your leadership legacy. 1. Acknowledge the Human Impact Behind every role is a person with a story,

By Philip Burgess | UX Research Leader User experience (UX) research leaders play a crucial role in shaping products that truly meet user needs. Their work goes beyond gathering data; it involves guiding teams, influencing stakeholders, and driving strategic decisions. To succeed, UX research leaders must develop a specific set of skills that balance technical expertise, leadership, and communication. This post explores the core competencies every UX research leader should bu