PHILIP BURGESS

By Philip Burgess - UX Research Leader In today's fast-paced digital world, user experience (UX) design directly impacts the success of products and services. Research is a cornerstone of this process, but it has often been confined to specialized teams. This can create gaps between user insights and the wider product development team. Now, a shift towards democratizing UX research is allowing everyone on the team to have a voice in the research process. This inclusive approa

By Philip Burgess - UX Research Leader As UX research teams scale, one of the biggest challenges they face is consistency . Different researchers may use different approaches, tools, or reporting styles, which can lead to confusion, duplication, and uneven quality. This is where research playbooks  come in. A well-crafted playbook provides templates, checklists, and guidelines  that empower teams to run research efficiently, consistently, and with confidence. What is a Resear

By Philip Burgess - UX Research Leader When ResearchOps (Research Operations) first gained traction in the mid-2010s, it was about solving logistical headaches: recruiting participants, managing tools, and building repositories. By 2025, ResearchOps has become an essential function in mature UX organizations, enabling research at scale and ensuring consistency across teams. But what lies ahead? As we look toward 2030 , ResearchOps is set to evolve into something even more str

By Philip Burgess - UX Research Leader In the last two decades, the way organizations build digital products has been transformed by operational practices. DevOps  revolutionized engineering by creating smooth pipelines for code deployment. DesignOps  helped design teams scale by standardizing tools, workflows, and governance. Now, ResearchOps  is doing the same for UX research—helping teams move from ad hoc studies to scalable, strategic research functions. But what exactly

By Philip Burgess - UX Research Leader As organizations mature in their user experience practices, the demand for research grows. Product teams want more insights, executives want faster answers, and researchers find themselves juggling recruitment, tools, and data management while still trying to conduct meaningful studies. This is where Research Operations (ResearchOps)  comes in. Think of it as the backbone that allows UX research to scale without breaking under the weight

By Philip Burgess- UX Research Leader In today’s fast-paced digital world, organizations are conducting more user research than ever before. But scaling research across multiple teams, projects, and timelines can get messy—fast. This is where UX Research Operations (ResearchOps)  steps in. ResearchOps provides the structure, processes, and support systems  that enable researchers (and sometimes non-researchers) to do their best work. Think of it as the backbone  of a successf

By Philip Burgess | UX Research Leader User experience (UX) research is essential for creating products that truly meet user needs. Yet, as teams grow and projects multiply, managing research activities becomes complex. This is where UX ResearchOps comes in—organizing and supporting research processes to make them more efficient and impactful. But how do you know if your ResearchOps strategies are working? Measuring their effectiveness is key to improving design outcomes and

By Philip Burgess | UX Research Leader Research projects often face challenges in maintaining consistency, saving time, and ensuring quality across multiple studies. One effective way to overcome these hurdles is by using standardized templates. These templates provide a clear framework that researchers can follow, reducing errors and speeding up the entire process. This post explores how standardized templates can help scale research efforts while improving efficiency and cl

By Philip Burgess | UX Research Leader Building a research repository is a common challenge for many teams. Often, these repositories end up as cluttered archives that few people use. The goal is to create a space where research is easy to find, understand, and apply. When done right, a research repository becomes a valuable tool that supports decision-making and collaboration. Why Teams Struggle with Research Repositories Many teams collect valuable research but fail to orga

By Philip Burgess | UX Research Leader Research teams often face a common challenge: managing incoming requests that vary widely in scope, urgency, and detail. Without a clear system, requests can become chaotic, leading to missed deadlines, unclear objectives, and wasted effort. Creating a structured research request intake process transforms this chaos into clarity, helping teams deliver better results efficiently. Organized research request board showing categorized tasks

By Philip Burgess | UX Research Leader User experience (UX) research is essential for creating products that truly meet user needs. Yet, managing UX research efficiently across teams and projects can be challenging. This is where UX ResearchOps comes in. It provides a framework to organize, support, and scale UX research activities. Understanding the eight pillars of UX ResearchOps helps teams deliver consistent, high-quality insights that improve design decisions. Organizing