PHILIP BURGESS

By Philip Burgess | UX Research Leader Starting a new UX research role often feels like stepping into a dream job. But what happens when the role isn’t quite what you imagined? Maybe the company culture isn’t ideal, the project scope is limited, or the resources are tight. I’ve faced this dilemma myself, and I want to share when it makes sense to accept a UX research position even if it’s not perfect—and how to make the most of it. A UX researcher’s workspace filled with note

By Philip Burgess - UX Research Leader As someone who’s built and scaled UX research practices across global organizations, I’ve had the privilege of mentoring researchers at every level. One of the most important—and often most misunderstood—conversations is about promotion. If you’re thinking about leveling up, here’s what I want you to know before you ask me for a promotion. This isn’t just about checking boxes. It’s about demonstrating readiness, strategic impact, and...